Information Technology Support Engineer
We have an outstanding Contract to hire position for an IP Support Engineer to join a leading Company located in the Manassas, VA surrounding area.
Candidate must be able to work nights, weekend shifts PRIMARY RESPONSIBILITIES / KEY RESULT AREASProvide exceptional customer support and serve as the main point-of-contact and facilitate all communications between customers, vendors, internal and external fix agents necessary to resolve highly technical issuesProvide Level I technical support Monitor all satellite, ground and terrestrial network elements to assure mission critical traffic and customer connections are operational with minimal degradation or outages as specified in Service Level Agreements (SLA)Ensure all events are properly documented, escalated and reported.
Initiate timely technical and management escalation as requiredAbility to gather, organize, and analyze large amounts of data with speed and accuracy as well as detect relationships and make decisions using sound methodical judgmentEffective time management skills, takes initiative in the absence of direction and exercises in-dependent judgment without constant supervisionAbility to multitask by managing, tracking, and resolving multiple issues simultaneouslyExcellent written, verbal and electronic communications skills necessary to manage the high volume of telephone calls and email involving highly technical issues COMPETENCIESCustomer ServiceMulti-tasking/Time ManagementOral and Written Communication QUALIFICATIONS & EXPERIENCE RequiredA.
S.
Degree in Telecommunications, Information Technology, or Engineering1
years of technical support experience in the satellite or wireless communications industryMust be able to work 12 hour rotating shifts that may include nights, weekends and holidays Proficiency in English required (proficiency in other languages is highly desirable PreferredJuniper (JNCIA, JNCIS) or Cisco Certified Network Associate (CCNA) CertificationTechnical support experience in a networking operations environmentMicrosoft Applications Proficiency (Access, Excel, PowerPoint, Outlook, Visio, Word)Fundamental knowledge of Network Management Systems (Compass, Dataminer, EM7, HP OpenView, Nagios, Netcool, SATNMS, ZenOSS).
Estimated Salary: $20 to $28 per hour based on qualifications.
Candidate must be able to work nights, weekend shifts PRIMARY RESPONSIBILITIES / KEY RESULT AREASProvide exceptional customer support and serve as the main point-of-contact and facilitate all communications between customers, vendors, internal and external fix agents necessary to resolve highly technical issuesProvide Level I technical support Monitor all satellite, ground and terrestrial network elements to assure mission critical traffic and customer connections are operational with minimal degradation or outages as specified in Service Level Agreements (SLA)Ensure all events are properly documented, escalated and reported.
Initiate timely technical and management escalation as requiredAbility to gather, organize, and analyze large amounts of data with speed and accuracy as well as detect relationships and make decisions using sound methodical judgmentEffective time management skills, takes initiative in the absence of direction and exercises in-dependent judgment without constant supervisionAbility to multitask by managing, tracking, and resolving multiple issues simultaneouslyExcellent written, verbal and electronic communications skills necessary to manage the high volume of telephone calls and email involving highly technical issues COMPETENCIESCustomer ServiceMulti-tasking/Time ManagementOral and Written Communication QUALIFICATIONS & EXPERIENCE RequiredA.
S.
Degree in Telecommunications, Information Technology, or Engineering1
years of technical support experience in the satellite or wireless communications industryMust be able to work 12 hour rotating shifts that may include nights, weekends and holidays Proficiency in English required (proficiency in other languages is highly desirable PreferredJuniper (JNCIA, JNCIS) or Cisco Certified Network Associate (CCNA) CertificationTechnical support experience in a networking operations environmentMicrosoft Applications Proficiency (Access, Excel, PowerPoint, Outlook, Visio, Word)Fundamental knowledge of Network Management Systems (Compass, Dataminer, EM7, HP OpenView, Nagios, Netcool, SATNMS, ZenOSS).
Estimated Salary: $20 to $28 per hour based on qualifications.
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