Help Desk Specialist
Secured Cyber Services Secured Cyber Services Manassas, VA Manassas, VA Part-time Part-time $15 - $20 an hour $15 - $20 an hour 23 hours ago 23 hours ago 23 hours ago About us We are professional, agile and our goal is to Help small to medium business be more secure.
-Applicants must have prior computer help desk experience to apply- Our work environment includes:
Flexible Schedule.
On-the-job training.
Daily helpdesk for clients.
Travel to clients in the VA/MD/DC area to setup new networks or do network assessments for prospects.
Monitor and respond quickly and effectively to requests received through the IT helpdesk system.
Research and identify solutions to software and hardware issues.
Diagnose and troubleshoot technical issues, including account setup and network configuration.
Track computer system issues through to resolution, within agreed SLA time limits (15 min to assign ticket and 4-hour issue resolution).
Properly escalate unresolved issues to appropriate internal teams (e.
g.
SCS Senior Advisors).
Provide prompt and accurate feedback to customers.
Refer to SCS Document system or external resources to provide accurate tech solutions.
Ensure all issues are properly logged in SCS Ticketing system.
Prioritize and manage several open issues at one time.
Follow up with clients to ensure their IT systems are fully functional after troubleshooting.
Prepare accurate and timely reports.
Document technical knowledge in ITGlue, Datto RMM and Autotask.
Perform remote troubleshooting through diagnostic techniques and pertinent questions.
Maintain Accurate and complete records for all Configurations and Devices.
Maintain daily performance checks via RMM dashboard or RMM alert system for all computer systems.
Install, modify, and repair computer hardware and software.
Setup new client systems, networks and hardware.
Perform onsite Technology Assessments and assemble new and prospect client documentation.
Job Type:
Part-time Pay:
$15.
00 - $20.
00 per hour
Benefits:
Employee discount Paid time off Schedule:
Monday to Friday Supplemental pay types:
Bonus pay Signing bonus
Experience:
Technical Help desk:
2 years (Preferred) License/Certification:
CompTIA A
(Preferred) Work Location:
Remote.
Estimated Salary: $20 to $28 per hour based on qualifications.
-Applicants must have prior computer help desk experience to apply- Our work environment includes:
Flexible Schedule.
On-the-job training.
Daily helpdesk for clients.
Travel to clients in the VA/MD/DC area to setup new networks or do network assessments for prospects.
Monitor and respond quickly and effectively to requests received through the IT helpdesk system.
Research and identify solutions to software and hardware issues.
Diagnose and troubleshoot technical issues, including account setup and network configuration.
Track computer system issues through to resolution, within agreed SLA time limits (15 min to assign ticket and 4-hour issue resolution).
Properly escalate unresolved issues to appropriate internal teams (e.
g.
SCS Senior Advisors).
Provide prompt and accurate feedback to customers.
Refer to SCS Document system or external resources to provide accurate tech solutions.
Ensure all issues are properly logged in SCS Ticketing system.
Prioritize and manage several open issues at one time.
Follow up with clients to ensure their IT systems are fully functional after troubleshooting.
Prepare accurate and timely reports.
Document technical knowledge in ITGlue, Datto RMM and Autotask.
Perform remote troubleshooting through diagnostic techniques and pertinent questions.
Maintain Accurate and complete records for all Configurations and Devices.
Maintain daily performance checks via RMM dashboard or RMM alert system for all computer systems.
Install, modify, and repair computer hardware and software.
Setup new client systems, networks and hardware.
Perform onsite Technology Assessments and assemble new and prospect client documentation.
Job Type:
Part-time Pay:
$15.
00 - $20.
00 per hour
Benefits:
Employee discount Paid time off Schedule:
Monday to Friday Supplemental pay types:
Bonus pay Signing bonus
Experience:
Technical Help desk:
2 years (Preferred) License/Certification:
CompTIA A
(Preferred) Work Location:
Remote.
Estimated Salary: $20 to $28 per hour based on qualifications.
|
|
 | |
