Customer Service Representative I
Zestron Corpration Zestron Corpration Manassas, VA Manassas, VA Full-time Full-time Up to $40,000 a year Up to $40,000 a year 2 days ago 2 days ago 2 days ago ZESTRON is the global leading provider of high precision cleaning products, services and training solutions for the electronics and semiconductor manufacturing industries.
With eight technical centers worldwide and the industry's most knowledgeable team of engineers focused on high precision cleaning, ZESTRON's commitment to ensuring that its customers surpass even the most stringent cleaning requirements is without equal.
General Job Summary The Customer Service Representative I is responsible for establishing and maintaining mutually beneficial relationships with current and potential customers and ensuring the highest level of external and internal customer satisfaction.
The position reports to the Customer Service Supervisor.
Primary Duties and Responsibilities Processes all customer transactions accurately and in a timely and efficient manner per the SOPs established by the company.
Promptly responds to inquiries, provides quotes, answers phone calls, and generates shipping documents and invoices.
Accurately sets up and maintains customer accounts including credit checks, terms and conditions as well as commissions.
Responsible for collecting receivables as well as verification of accurate customer order entry.
Responsible for emptying dishwasher in the morning, and shutting down the building in the evening.
Creates and maintains detailed departmental procedures.
Sources and purchases non-inventory items.
Performs various administrative tasks to include making travel arrangements within company guidelines, picking up lunches for meetings when requested, processing expense reports, mailings, processing of vendor invoices, etc.
Assists Customer Service Representative II as required.
Professionalism and coordination within the Operations team and other departments.
Completes all other tasks assigned by the Customer Service Supervisor by managing priorities and deadlines.
Other duties as required.
Knowledge Required Associate's degree in a related field or equivalent combination of education and experience.
Working knowledge and proficiency in Microsoft applications (Excel, Word, PowerPoint, and Outlook).
Understanding of functionality of Customer Relationship Management (CRM)/Enterprise Resource Planning (ERP) software programs preferred.
Skills and Abilities Ability to work in a team environment.
Excellent communication and analytical skills.
Strong ability to demonstrate initiative.
Ability to organize and prioritize work load and manage time.
Proficiency in the use of the English language in reading, writing, speaking, and business math.
Excellent interpersonal skills and good communicator.
Strong organizational skills and detail oriented.
Physical Requirements Requires the ability to sit at a desk and computer for extended periods In accordance with the Americans with Disabilities Act, it is possible that requirements may be modified to reasonably accommodate disabled individuals.
However, no accommodations will be made which may pose serious health or safety risks to the employee or others or which impose undue hardships on the organization.
Job Type:
Full-time Pay:
Up to $40,000.
00 per year
Benefits:
401(k) 401(k) matching Dental insurance Health insurance Paid time off Parental leave Vision insurance Shift:
8 hour shift Weekly day range:
Monday to Friday Work setting:
In-person Education:
Associate (Preferred)
Experience:
Client Services & Customer Support:
1 year (Preferred) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
With eight technical centers worldwide and the industry's most knowledgeable team of engineers focused on high precision cleaning, ZESTRON's commitment to ensuring that its customers surpass even the most stringent cleaning requirements is without equal.
General Job Summary The Customer Service Representative I is responsible for establishing and maintaining mutually beneficial relationships with current and potential customers and ensuring the highest level of external and internal customer satisfaction.
The position reports to the Customer Service Supervisor.
Primary Duties and Responsibilities Processes all customer transactions accurately and in a timely and efficient manner per the SOPs established by the company.
Promptly responds to inquiries, provides quotes, answers phone calls, and generates shipping documents and invoices.
Accurately sets up and maintains customer accounts including credit checks, terms and conditions as well as commissions.
Responsible for collecting receivables as well as verification of accurate customer order entry.
Responsible for emptying dishwasher in the morning, and shutting down the building in the evening.
Creates and maintains detailed departmental procedures.
Sources and purchases non-inventory items.
Performs various administrative tasks to include making travel arrangements within company guidelines, picking up lunches for meetings when requested, processing expense reports, mailings, processing of vendor invoices, etc.
Assists Customer Service Representative II as required.
Professionalism and coordination within the Operations team and other departments.
Completes all other tasks assigned by the Customer Service Supervisor by managing priorities and deadlines.
Other duties as required.
Knowledge Required Associate's degree in a related field or equivalent combination of education and experience.
Working knowledge and proficiency in Microsoft applications (Excel, Word, PowerPoint, and Outlook).
Understanding of functionality of Customer Relationship Management (CRM)/Enterprise Resource Planning (ERP) software programs preferred.
Skills and Abilities Ability to work in a team environment.
Excellent communication and analytical skills.
Strong ability to demonstrate initiative.
Ability to organize and prioritize work load and manage time.
Proficiency in the use of the English language in reading, writing, speaking, and business math.
Excellent interpersonal skills and good communicator.
Strong organizational skills and detail oriented.
Physical Requirements Requires the ability to sit at a desk and computer for extended periods In accordance with the Americans with Disabilities Act, it is possible that requirements may be modified to reasonably accommodate disabled individuals.
However, no accommodations will be made which may pose serious health or safety risks to the employee or others or which impose undue hardships on the organization.
Job Type:
Full-time Pay:
Up to $40,000.
00 per year
Benefits:
401(k) 401(k) matching Dental insurance Health insurance Paid time off Parental leave Vision insurance Shift:
8 hour shift Weekly day range:
Monday to Friday Work setting:
In-person Education:
Associate (Preferred)
Experience:
Client Services & Customer Support:
1 year (Preferred) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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