Sales Associate (Commission)

Company Name:
Sears Holdings
Jobs in this category are responsible for: selling and servicing customers in one or more departments, including Home Appliances and Footwear; maintaining knowledge of products and using this knowledge to assist and educate customers on options available; providing customer assistance; and delivering a positive customer shopping experience. In general, pay for jobs in this category is 100% commission; however, the compensation structure may vary by department or store.
Takes ownership for enhancing the customer experience, assisting customers by utilizing approved consultative selling practices and guidelines to identify customer needs and provide appropriate solutions
Consistently meets or exceeds associate performance standards
Understands website navigation, and proactively leverages technology in order to facilitate the customer experience and provide customer solutions when the product is not available in the store
Maintains current knowledge of merchandise lines; product features, benefits and availability; Sears Advantages, such as the price match and price protection policies; and, if applicable, delivery, installation and/or service options to respond to customer needs
Optimizes credit, gift card, Shop Your Way Rewards and multi-channel opportunities (and, where applicable, Protection Agreements, Sears Purchase Protect, delivery, installation and other miscellaneous income opportunities)
Processes customer transactions in the Point of Sale system, including sales, returns and exchanges in accordance with authorized procedures
Completes required training in the expected timeframe, and participates in ongoing learning opportunities
Partners with other selling and sales support associates and cashiers to provide superior customer service (i.e., locate merchandise, assist customers, answer phones and ring register)
Maintains merchandise standards and ready all day standards within assigned departments, including replenishment and housekeeping for associates in all departments (and ad set up/take down for associates in Home Appliances, Fine Jewelry and Footwear; pad set up for associates in Home Improvement)
Uses basic internet navigation to access and print information and reports
Performs other duties as assigned
Basic reading, arithmetic, writing and oral communication skills
Basic internet navigation
EOE Minorities / Females / Protected Veterans / Disabled
Requisition ID: 351820BR
Job Function: Sales
Employment Category: Regular, Part-time
State: Virginia (VA)
State or Province/City: MANASSAS
Post Code: 20109
Post Date: 06/28/2014
Brand: Sears
Business Unit: Stores - Sears Hourly
Store: 02395: Sears Manassas VA

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