Call Center Representative

Reliable Data Entry Specialist with over six years of Customer Service experience. Excellent communication and prioritizing skills. Manages task with accuracy and efficiency.


collections representative, 03/2014 to Present

L&K (auto) Recovery – Dumfries, VA

  • Acknowledge all customers, calls while attending to their inquirieses.

  • Create, organize and process information into databases.

  • Manage electronic and/ or paper filing documents such as recovery records, correspondence, or

  • alternative materials.

  • Utilize office equipment, such as fax machine, scanner, copy machine, multi-line phone

  • requests maintenance as needed.

  • Schedule and confirm client appointments.

  • Arrange services for clients, such as redemption or account information.

  • Accurately advise customers of necessary actions and strategies for billing collections.

  • Responsible for monitoring overdue financial accounts within the system.

  • Supervise one out of five locations.

  • Problem solves expeditiously with accuracy and satisfaction.

Front End Assistant Manager, 08/2012 to 03/2014

Foodlion – 5227 Waterway Drive Montclair , VA

  • Acknowledge all customers, calls with proper positive phone etique􀄴e.

  • Create and maintain a positive work environment.

  • Implements knowledge of all policies and procedures.

  • Problem solves in all situations, such as areas with high volume.

  • Operate office materials, such as copy machines, phone systems, intercom, cash machines and attends to equipment malfunctions.

  • Handle client contracts, such as western union, purchases, or money orders.

  • Supervise 3-6 co-workers under my management

  • Train and equipped staff on store practice and policies.

  • Collect and manage the business account.

  • Research, relay information in a timely manner.



  • High School Diploma: Jun 2011Manassas Park High School - Manassas,VA 


  • Some College: Business and Administration,Northern Virginia Community College Manassas Campus - Annandale, VA

  • ID#: 103681
  • Location: Manassas, VA , 20109

Don't Be Fooled

  • When selling, do not put your home address in your ad.
  • To avoid scams, buy and sell with people you can meet locally, in person.
  • When meeting with someone you don't know, meet in a public place. If that's not possible, have a buddy with you. Also, carry a cell phone; if you feel unsafe, you can call a trusted friend, and stay on the line.
  • Never give out financial or private information like account numbers, PayPal login, or social security number.
  • If an offer sounds too good to be true, it is. Walk away!

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