Call Center Representative

Reliable Data Entry Specialist with over six years of Customer Service experience. Excellent communication and prioritizing skills. Manages task with accuracy and efficiency.


Experience 


collections representative, 03/2014 to Present


L&K (auto) Recovery – Dumfries, VA



  • Acknowledge all customers, calls while attending to their inquirieses.

  • Create, organize and process information into databases.

  • Manage electronic and/ or paper filing documents such as recovery records, correspondence, or

  • alternative materials.

  • Utilize office equipment, such as fax machine, scanner, copy machine, multi-line phone

  • requests maintenance as needed.

  • Schedule and confirm client appointments.

  • Arrange services for clients, such as redemption or account information.

  • Accurately advise customers of necessary actions and strategies for billing collections.

  • Responsible for monitoring overdue financial accounts within the system.

  • Supervise one out of five locations.

  • Problem solves expeditiously with accuracy and satisfaction.


Front End Assistant Manager, 08/2012 to 03/2014


Foodlion – 5227 Waterway Drive Montclair , VA




  • Acknowledge all customers, calls with proper positive phone etique􀄴e.

  • Create and maintain a positive work environment.

  • Implements knowledge of all policies and procedures.

  • Problem solves in all situations, such as areas with high volume.

  • Operate office materials, such as copy machines, phone systems, intercom, cash machines and attends to equipment malfunctions.

  • Handle client contracts, such as western union, purchases, or money orders.

  • Supervise 3-6 co-workers under my management

  • Train and equipped staff on store practice and policies.

  • Collect and manage the business account.

  • Research, relay information in a timely manner.


 


Education



  • High School Diploma: Jun 2011Manassas Park High School - Manassas,VA 


 



  • Some College: Business and Administration,Northern Virginia Community College Manassas Campus - Annandale, VA

  • ID#: 103681
  • Location: Manassas, VA , 20109

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