Malia C. Moore
9239 Bayberry Ave. Manassas, VA 20110
- ObjectivesTo provide excellent customer service in any work environment.
- EducationOsbourn High School 2009 GraduateNorthern Virginia Community College- Social Sciences 2009 – present
- July 2012 – present | Customer Service Representative American Type Culture Collection (ATCC) | Manassas, VA• Customer Service Representative: Government Contracts• Downloading domestic and international orders from the contract website• Processing and tracking domestic and international orders • Providing order details to customers using excellent phone and email etiquette • Creating reports using Excel spreadsheets• Reviewing government regulated permits before sending to regulatory department for approval• Documenting customer order concerns and tracking customer data
- November 2011 – July 2012 | Assistant ManagerLaser Quest | Woodbridge, VA• Assistant Manager• Delegating tasks to crew and following up with crew on duties• Present visitors or clients with exceptional customer service • Networking at private events for potential business• Counting money and doing nightly reconciliation paperwork • Providing performance tracking for crew. • Taking bookings for birthday parties and special events
- March, 2010 – November 2011 | Front End SupervisorMichael’s Arts & Crafts | Manassas, VA• Supervisor• Open and close down registers• Handle returns and exchanges • Provide assistance with customer concerns • Inventory adjustments and merchandise replenishment.
- August, 2007 – March, 2010 | CashierMichael’s Arts & Crafts | Manassas, VA• Cashier• Provide assistance to customers with answers to questions ranging from stock location to project ideas.• Inventory adjustments and merchandise replenishment.
- Skills• Proficiency with computer skills using MAC and PC. • Desktop publishing using Microsoft software• Proficiency with Microsoft Office applications including: Excel, Word, and Outlook• CPR and First Aid Certified
References:Patricia Hineman –Family Friend– 703-330-8207Michelle Rao – General Manager - Laser Quest - 703-490-4180Kym Burnes- Family Friend- 571-217-7333