Administrative Assistant

Malia C. Moore
(703) 361-9761
9239 Bayberry Ave. Manassas, VA 20110

  • ObjectivesTo provide excellent customer service in any work environment.

  • EducationOsbourn High School 2009 GraduateNorthern Virginia Community College-  Social Sciences 2009 – present

  • Experience

  • July 2012 – present | Customer Service Representative American Type Culture Collection (ATCC) | Manassas, VA• Customer Service Representative: Government Contracts• Downloading domestic and international orders from the contract website• Processing and tracking domestic and international orders • Providing order details to customers using excellent phone and email etiquette • Creating reports using Excel spreadsheets• Reviewing government regulated permits before sending  to regulatory department for approval• Documenting customer order concerns and tracking customer data

  • November 2011 – July 2012 | Assistant ManagerLaser Quest | Woodbridge, VA• Assistant Manager• Delegating tasks to crew and following up with crew on duties• Present visitors or clients with exceptional customer service • Networking at private events for potential business• Counting money and doing nightly reconciliation paperwork • Providing performance tracking for crew. • Taking bookings for birthday parties and special events

  • March, 2010 – November 2011 | Front End SupervisorMichael’s Arts & Crafts | Manassas, VA• Supervisor• Open and close down registers• Handle returns and exchanges • Provide assistance with customer concerns • Inventory adjustments and merchandise replenishment.

  • August, 2007 – March, 2010 | CashierMichael’s Arts & Crafts | Manassas, VA• Cashier• Provide assistance to customers with answers to questions ranging from stock location to project ideas.• Inventory adjustments and merchandise replenishment.

  • Skills• Proficiency with computer skills using MAC and PC. • Desktop publishing using Microsoft software• Proficiency with Microsoft Office applications including: Excel, Word, and Outlook• CPR and First Aid Certified

References:Patricia Hineman –Family Friend– 703-330-8207Michelle Rao – General Manager - Laser Quest - 703-490-4180Kym Burnes-  Family Friend- 571-217-7333

  • ID#: 110075
  • Location: Manassas, VA , 20110

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