Medical Front Desk Receptionist


07/2013 – Present: West Corporation
Conference Coordinator

Responsible for receiving and processing incoming phone calls
Connect with customers in order to help resolve and find solutions to customer issues
Collect information, investigating issues, or diagnosing and troubleshoot problems
Obtain, enter, and verify customer information
Document customer notes
Maintain established quality and completed calls per hour goals 
Maintain excellent product knowledge

07/2014 – 05/2015: Culpeper Walk-In Clinic

Greet patients
Register new patients and update established patients
Verify and update Insurance
Answer, screen and forward calls appropriately
Schedule patient appointments
Collect co-pays and balances
Perform clerical duties: scanning, photocopying, faxing, etc.
EMR experience: Prognocis

03/2012 – 07/2014: Minnieland
Lead Teacher

Responsible for the care and education of children
Gathering and confirming the need for supplies within budgetary guidelines
Classroom set-up and take-down
Responsible for completing assessments, maintaining portfolios, attending and preparing for open houses, winter and spring performances, parent conferences, and graduations

10/2011 – 01/2012: Walmart
Sales Associate

Marking down of meat everyday
Down stacking of pallets
Assist in keeping a clean work

01/2011 – 09/2011: Minnieland

Assist teachers in afterschool program
Mentor children from five to ten years of age
Design craft activities and games
Assist children with homework

01/2010 – 01/2011: Victoria Secret

Assisted managers to count registers at the end of the evening daily
Trained, mentored, and developed new and existing employees
Performed transactions to ensure the customers were satisfied
Performed floor settings and frequent inventories

03/2009 – 07/2009: TLK Group

Took inbound & outbound calls from Comcast and Cox customers
Trained and developed new employees
Scheduled appointments for people seeking to have Comcast and Cox services
Averaged 600 to 700 outbound calls daily


2010 - General Education Diploma:
New Directions - Manassas, VA

References *Upon request

  • ID#: 112261
  • Location: Manassas, VA , 20110

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