Hotel Front Desk Clerk

Jamie K. Harris

6070 Genie Terrace

Manassas, VA 20112

(H) 703-670-9020 (C) 708-269-6923


A recognized team player with outstanding communication skills looking to become established within the hospitality industry as a front desk agent or concierge.

Interested in monitoring and overseeing dining reservations, including large party reservations, and act as liaison to Private Events by directing inquiries to Private Events Manager.

Intent to maximize reservations, problem solve, and field complaints while providing friendly and efficient hospitality at all times.

Honors and Achievements

Most Friendly Award at International Marketing Group Academy (IMG) 2004

MVP at International Marketing Group Academy (IMG) 2005

Selected for Emerging Leaders Program- Queens University 2006

Men's Soccer Team at Queens University

Selected as one of 21 members 2006

Hospitality Training and Education

American Hotel & Lodging Association Washington, DC 04/16

Guest Service Professional, Restaurant Server and Guestroom Attendant Certificates

75 hours of classroom/hands-on instruction - Exceeding Quality/Value Expectations, Teamwork, Safety, Professionalism, Rooms Division, Preparing Guestrooms, Key Control, Banquet Services

Goodwill of Greater Washington Arlington, VA 04/16

Goodwill Hospitality Certificate

Northern Virginia Community College Woodbridge, VA 2010

Queens University of Charlotte Charlotte, NC 2006-2008

Manatee Junior College Bradenton, FL 2005

Employment History

Washington Nationals MLB (Seasonal) Washington, DC 07/2016-present

Customer Service Sales Associate

Provide prompt and courteous service

Prepare and set up merchandise for display

Assist customer with decisions regarding purchases

Hales Creative Solutions (part-time) Washington, DC 02/2016 – 09/2016


Take surveys and interviews. Travel to neighborhoods and events throughout the city. Gather data using communication and social skills.

Macy's (Seasonal) Springfield, VA 11/2015-1/2016

Sales Associate

Met and assisted customers wanting to make purchases. Processed return items from customers. Knowledgeable of store products and services.

Restaurant Depot Capitol Heights, MD 10/2012-2/2013

Receiving Department Specialist

Organized freight for departure to other subsidiaries of the store. Kept the division of the store in order. Instructed stowage carriers with direct and specified instructions prior to drop-off.

Wal-Mart Dumfries, VA 3/2012-10/2012

Assembler Technician

Inspected, adjusted, and repaired equipment and machinery. Such as bikes, grills, etc. Comprehended machine specifications, such as charts, blueprints, and schematics. Conducted routine quality checks on products. Reviewed the performance of the machines and adhere to safety codes.

TALK Group (Comcast) Woodbridge, VA 1/2012-3/2012

Customer Service Representative

Answered phone and responded to customer's requests. Sold products and placed customer's orders in computer system. Provided customer's with product and service information.

Glory Days Woodbridge, VA 5/2010-8/2010


Served food and beverages to customers. Retrieved all alcoholic beverage items from bar and served to guests. Adhered to payments, cash handling, and credit/ debit card policies and procedures.

TJ MAXX Woodbridge, VA 6/2010-9/2010

Customer Service Store Clerk

Inventoried and examined merchandise to identify items to be recorded or replenished. Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise. Extended great friendly personable skills throughout store.

Thunder Bay Chill Soccer Assoc. Thunder Bay, Canada 5/2006-8/2008

Coach/Player (Seasonal)

Taught skills in dribbling, passing, tackling, heading, and controlled shooting. Instructed during competitive games how to implement skills learned. Ran tryouts and coached practices. Refereed soccer games for other teams.




































  • ID#: 113757
  • Location: Manassas, VA , 20112

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