Hotel Front Desk Clerk
Jamie K. Harris
6070 Genie Terrace
Manassas, VA 20112
(H) 703-670-9020 (C) 708-269-6923
A recognized team player with outstanding communication skills looking to become established within the hospitality industry as a front desk agent or concierge.
Interested in monitoring and overseeing dining reservations, including large party reservations, and act as liaison to Private Events by directing inquiries to Private Events Manager.
Intent to maximize reservations, problem solve, and field complaints while providing friendly and efficient hospitality at all times.
Honors and Achievements
Most Friendly Award at International Marketing Group Academy (IMG) 2004
MVP at International Marketing Group Academy (IMG) 2005
Selected for Emerging Leaders Program- Queens University 2006
Men's Soccer Team at Queens University
Selected as one of 21 members 2006
Hospitality Training and Education
American Hotel & Lodging Association Washington, DC 04/16
Guest Service Professional, Restaurant Server and Guestroom Attendant Certificates
75 hours of classroom/hands-on instruction - Exceeding Quality/Value Expectations, Teamwork, Safety, Professionalism, Rooms Division, Preparing Guestrooms, Key Control, Banquet Services
Goodwill of Greater Washington Arlington, VA 04/16
Goodwill Hospitality Certificate
Northern Virginia Community College Woodbridge, VA 2010
Queens University of Charlotte Charlotte, NC 2006-2008
Manatee Junior College Bradenton, FL 2005
Washington Nationals MLB (Seasonal) Washington, DC 07/2016-present
Customer Service Sales Associate
Provide prompt and courteous service
Prepare and set up merchandise for display
Assist customer with decisions regarding purchases
Hales Creative Solutions (part-time) Washington, DC 02/2016 – 09/2016
Take surveys and interviews. Travel to neighborhoods and events throughout the city. Gather data using communication and social skills.
Macy's (Seasonal) Springfield, VA 11/2015-1/2016
Met and assisted customers wanting to make purchases. Processed return items from customers. Knowledgeable of store products and services.
Restaurant Depot Capitol Heights, MD 10/2012-2/2013
Receiving Department Specialist
Organized freight for departure to other subsidiaries of the store. Kept the division of the store in order. Instructed stowage carriers with direct and specified instructions prior to drop-off.
Wal-Mart Dumfries, VA 3/2012-10/2012
Inspected, adjusted, and repaired equipment and machinery. Such as bikes, grills, etc. Comprehended machine specifications, such as charts, blueprints, and schematics. Conducted routine quality checks on products. Reviewed the performance of the machines and adhere to safety codes.
TALK Group (Comcast) Woodbridge, VA 1/2012-3/2012
Customer Service Representative
Answered phone and responded to customer's requests. Sold products and placed customer's orders in computer system. Provided customer's with product and service information.
Glory Days Woodbridge, VA 5/2010-8/2010
Served food and beverages to customers. Retrieved all alcoholic beverage items from bar and served to guests. Adhered to payments, cash handling, and credit/ debit card policies and procedures.
TJ MAXX Woodbridge, VA 6/2010-9/2010
Customer Service Store Clerk
Inventoried and examined merchandise to identify items to be recorded or replenished. Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise. Extended great friendly personable skills throughout store.
Thunder Bay Chill Soccer Assoc. Thunder Bay, Canada 5/2006-8/2008
Taught skills in dribbling, passing, tackling, heading, and controlled shooting. Instructed during competitive games how to implement skills learned. Ran tryouts and coached practices. Refereed soccer games for other teams.