Hotel Front Desk Clerk

Jamie K. Harris


6070 Genie Terrace


Manassas, VA 20112


imim41@yahoo.com


(H) 703-670-9020 (C) 708-269-6923


Objectives


A recognized team player with outstanding communication skills looking to become established within the hospitality industry as a front desk agent or concierge.


Interested in monitoring and overseeing dining reservations, including large party reservations, and act as liaison to Private Events by directing inquiries to Private Events Manager.


Intent to maximize reservations, problem solve, and field complaints while providing friendly and efficient hospitality at all times.


Honors and Achievements


Most Friendly Award at International Marketing Group Academy (IMG) 2004


MVP at International Marketing Group Academy (IMG) 2005


Selected for Emerging Leaders Program- Queens University 2006


Men's Soccer Team at Queens University


Selected as one of 21 members 2006


Hospitality Training and Education


American Hotel & Lodging Association Washington, DC 04/16


Guest Service Professional, Restaurant Server and Guestroom Attendant Certificates


75 hours of classroom/hands-on instruction - Exceeding Quality/Value Expectations, Teamwork, Safety, Professionalism, Rooms Division, Preparing Guestrooms, Key Control, Banquet Services


Goodwill of Greater Washington Arlington, VA 04/16


Goodwill Hospitality Certificate


Northern Virginia Community College Woodbridge, VA 2010


Queens University of Charlotte Charlotte, NC 2006-2008


Manatee Junior College Bradenton, FL 2005


Employment History


Washington Nationals MLB (Seasonal) Washington, DC 07/2016-present


Customer Service Sales Associate


Provide prompt and courteous service


Prepare and set up merchandise for display


Assist customer with decisions regarding purchases


Hales Creative Solutions (part-time) Washington, DC 02/2016 – 09/2016


Canvasser


Take surveys and interviews. Travel to neighborhoods and events throughout the city. Gather data using communication and social skills.


Macy's (Seasonal) Springfield, VA 11/2015-1/2016


Sales Associate


Met and assisted customers wanting to make purchases. Processed return items from customers. Knowledgeable of store products and services.


Restaurant Depot Capitol Heights, MD 10/2012-2/2013


Receiving Department Specialist


Organized freight for departure to other subsidiaries of the store. Kept the division of the store in order. Instructed stowage carriers with direct and specified instructions prior to drop-off.


Wal-Mart Dumfries, VA 3/2012-10/2012


Assembler Technician


Inspected, adjusted, and repaired equipment and machinery. Such as bikes, grills, etc. Comprehended machine specifications, such as charts, blueprints, and schematics. Conducted routine quality checks on products. Reviewed the performance of the machines and adhere to safety codes.


TALK Group (Comcast) Woodbridge, VA 1/2012-3/2012


Customer Service Representative


Answered phone and responded to customer's requests. Sold products and placed customer's orders in computer system. Provided customer's with product and service information.


Glory Days Woodbridge, VA 5/2010-8/2010


Server


Served food and beverages to customers. Retrieved all alcoholic beverage items from bar and served to guests. Adhered to payments, cash handling, and credit/ debit card policies and procedures.


TJ MAXX Woodbridge, VA 6/2010-9/2010


Customer Service Store Clerk


Inventoried and examined merchandise to identify items to be recorded or replenished. Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise. Extended great friendly personable skills throughout store.


Thunder Bay Chill Soccer Assoc. Thunder Bay, Canada 5/2006-8/2008


Coach/Player (Seasonal)


Taught skills in dribbling, passing, tackling, heading, and controlled shooting. Instructed during competitive games how to implement skills learned. Ran tryouts and coached practices. Refereed soccer games for other teams.


 


 


 


 


 


 


 


 


 


 


 


 


 


 


 


 


 


 


 


 


 


 


 


 


 


 


 


 


 


 


 


 


 


 


 

  • ID#: 113757
  • Location: Manassas, VA , 20112

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