Medical Front Desk Receptionist

Diane M. Hendrickson
8303 Claremont Street, Manassas VA 20110
Phone: 703-969-7552


NOVA, Manassas, VA (1999-2001)
 Instructor, Continuing Adult Education
 Instructor, Stenciling on differing mediums

Lifetouch (1998 –2008)
(11000 Viking Drive, Number 2E Eden Prairie, MN 55344)

Ten (10) years of dedicated service and progressive advancement including the following functions:
Documented, proofed, scanned and encoded checks for deposit.
Performed web-based posting.
Prepared credit card batches and maintained tracking schedule(s).
Reconciled deposits (22M/Yr.) for over six hundred school clients Bi-Annually.
Managed accounts receivable.
Customer service liaison.
Developed and maintained PERT (Program Evaluation and Review Technique) charts to coordinate and track pictures, financials and pick-ups for six hundred schools Bi-Annually.

Business Owner & Manager (2011 –2013)
Serenity Salon & Day Spa (75 West Pleasant Ave, Maywood, NJ 07607)

Oversaw the daily operations of the business.
Performed office and management duties.
Performed hiring, firing, and managing of employees.
Managed marketing, bookkeeping, payroll, and advertising functions.
Studied the industry market and kept abreast of new trends.

Created and implemented processes or programs to ensure success.

Facilitated senior leadership meetings by planning agendas, previewing and critiquing presentations and reports.

Assisted department heads in developing key messages and scripts for discussions.

Managed the operating expenses by taking accountability for forecasting, accruals and results. Reviewed and approved expenses.

(2015 –Present)
Customer Service Representative
Harris Teeter (7910, Crescent Park Drive, Gainesville, VA 20155)

Handle customer inquiries, complaints, billing questions and payment
extension/service requests. Calm angry callers, repair trust, locate resources for
problem resolution and design best-option solutions. Interface daily with internal
partners in accounting, field services, new business, operations and consumer affairs
Managed a high-volume workload within a deadline-driven environment. Resolved
A myriad of inquiries in any given week and consistently met performance
benchmarks in all areas (speed, accuracy, volume).
Became the lead "go-to" person for new reps and particularly challenging calls as one
of the company’s primary mentors/trainers of both new and established employees.
Helped company attain the highest customer service ratings (as determined by
external auditors) -- earned 100% marks in all categories including communication
skills, listening skills, problem resolution and politeness.
Officially commended for initiative, enthusiasm, tenacity, persuasiveness, intense
customer focus and dependability in performance evaluations.
Completed voluntary customer service training to learn ways to enhance customer
satisfaction and improve productivity.

Fairfax Beauty Academy

Annandale, VA

High School Diploma

Mr. Michael Cooley, territory owner/mgr.
Other references will be made available upon request.

  • ID#: 137044
  • Location: Manassas, VA , 20110

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