Customer Service Rep/ Dispatcher /Admin

Sharon D Henriquez

7810 Gateshead Ln

Manassas VA 20109

571-214-0977

sharonzeroual@gmail.com

 

OBJECTIVE:

I am seeking a challenging new position in a customer service field where I can utilize my creative customer service skills while driving overall success and profitability.

 

PROFILE & SKILLS:

I am a dynamic, highly motivated professional with experience in the customer service field, as well as dispatching and restaurant management. I have a proven track record of enhancing the customer experience and improving retention through knowledge, patience and understanding.

WORK HISTORY:

 

Description:

CUSTOMER SERVICE SPECIALIST

CLEAN OFFICE INC, CHANTILLY VA

AUGUST 28TH 2015- PRESENT (TEMP)

 

Responsibility:

Handle all Tiers 1 - 4 clients.

Administrative duties such as filing, document scanning and copies, data entry.

Resolve customer complaints via phone, emails and mail.

Use telephone and email to reach out to customers and verify account information.

Greet customers warmly and ascertain problem or reason for calling.

Work with customer service manager to ensure proper customer service is being delivered.

Attracts potential customers by answering product and service questions; suggesting information about other products and services.

Opening new customer accounts,  recording information and maintaining records.

Resolves service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

Contributes to team effort by accomplishing related results as needed.

Description:

CUSTOMER SERVICE REP/ DISPATCHER/ BILLING ADMIN

CSI CONSERVE INDUSTRIES, STERLING VA

October 2014 - August 26th 2015.

 

Responsibility:

Answering incoming calls from customers in a polite, professional manner, Identifying needs of customer and problem solving.

Dispatching and communicating with both commercial and rear load drivers and helpers out in the field

Daily administrative office duties including filing, faxes, copies, scanning, data entry, sending and answering emails,

Distribution of mail, creating work orders and work tickets.

 

Description:

FRESH FOODS MANAGER BBT

HARRIS TEETER, TYSONS CORNER

August 2014 – October 2014

 

Responsibility:

Cost control, food quality, inventory and food orders.

 Hiring and development of crew, coaching and counseling of employees.

 Local store marketing.

Catering, food delivery.

Cleanliness and safety.

 

Description:

RESTAURANT MANAGER

LA MADELEINE FRENCH BAKERY/CAFÉ, RESTON VA

November 2008 – August 2014

 

Responsibility:

Customer service.

P&L budget and cost control, inventory and food orders

Food quality, cleanliness and safety

Development of crew, coaching and counseling of employees.

 HR procedures, Payroll and administration, new hire crew selections and retentions. 

Local store marketing,

Catering and food deliveries in a timely manner using company vehicle and navigational systems.

 

Description:

RESTAURANT GENERAL MANAGER

CALIFORNIA TORTILLA, ARLINGTON VA

June 2008 - November 2008 

 

Responsibility:

Customer service.

P&L budget and cost control, inventory and food orders

Food quality, cleanliness and safety

Development of crew, coaching and counseling of employees.

 HR procedures, Payroll and administration, new hire crew selections and retentions. 

Local store marketing,

Catering and food deliveries in a timely manner using company vehicle and navigational systems.

 

Description:

RESTAURANT GENERAL MANAGER

CHIPOTLE, RESTON VA

July 2004 - June 2008 

 

Responsibility:

Customer service.

P&L budget and cost control, inventory and food orders

Food quality, cleanliness and safety

Development of crew, coaching and counseling of employees.

 HR procedures, Payroll and administration, new hire crew selections and retentions. 

Local store marketing.

.

Description:

RESTAURANT GENERAL MANAGER

CHICKEN OUT ROTISSERIE, HERNDON VA

June 2001 - July 2004 

 

Responsibility:

Customer service.

P&L budget and cost control, inventory and food orders

Food quality, cleanliness and safety

Development of crew, coaching and counseling of employees.

 HR procedures, Payroll and administration, new hire crew selections and retentions. 

Local store marketing,

Catering and food deliveries in a timely manner using company vehicle and navigational systems.

 

Description:

RESTAURANT GENERAL MANAGER

VIE DE FRANCE BAKERY AND CAFÉ, TYSON CORNER VA

June 1995 - June 2001 

 

Responsibility:

Customer service.

P&L budget and cost control, inventory and food orders

Food quality, cleanliness and safety

Development of crew, coaching and counseling of employees.

 HR procedures, Payroll and administration, new hire crew selections and retentions. 

Local store marketing,

Catering and food deliveries in a timely manner using company vehicle and navigational systems.

 

Description:

ASSISTANT MANAGER

BLACK EYED PEA, FAIRFAX VA

September 1995 - August 1997 

 

Responsibility:

Customer service.

P&L budget and cost control, inventory and food orders

Food quality, cleanliness and safety

Development of crew, coaching and counseling of employees.

HR procedures, Payroll and administration, new hire crew selections and retentions. 

Local store 

 

 

Education

San Fernando Junior Secondary School

Fairfax High School

Pleasantville Senior  Comprehensive school

Barbara School of Cosmetology

 

Languages

English (Fluent)

Spanish (Intermediate)

Urdu (Intermediate)

 

References available upon request

  • ID#: 95717
  • Location: Manassas, VA , 20109

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